Frequently Asked Questions
What is your minimum order quantity (MOQ)?
Our MOQ varies by product type, typically starting from 1,000 to 5,000 units per SKU. Contact us for specific product MOQ details.
Do you provide samples?
Yes, we provide free samples of our existing formulas. For custom formulations, sample development costs may apply, which are typically refundable upon order confirmation.
What certifications do you have?
We are ISO 22716, GMP, and FDA certified. We can also support CE, HALAL, and other regional certifications as required.
How long does product development take?
Existing formula production: 2-4 weeks. Custom formulation: 4-8 weeks depending on complexity. Rush orders may be available.
Can you design packaging?
Yes, we offer full packaging design and sourcing services including bottles, jars, tubes, boxes, and labels.
What payment terms do you accept?
We accept T/T, L/C, and other payment methods. Standard terms are 30% deposit and 70% before shipment.
Do you ship internationally?
Yes, we ship to 50+ countries worldwide. We handle all export documentation and can arrange FOB, CIF, or door-to-door shipping.
A strong FAQ page helps overseas buyers solve doubts early, especially around MOQ, production flow, formula support, and lead time expectations.
Frequently Asked Questions
- Can you support OEM / ODM for new skincare brands? Yes, that is one of our core cooperation models.
- Can I start with a focused line before expanding? Yes, many clients start from a serum or cream line first.
- Do you help with packaging coordination? Yes, packaging alignment is part of the offer structure.
Why This Page Matters
- It reduces repetitive sales questions.
- It creates confidence for first-time buyers.
- It helps buyers reach out with better, more qualified requests.
Still have questions?
Move the conversation to the inquiry page and we can answer based on your product direction.